Terms of Service

1. Your agreement with Avapti

These Terms of Service (“Terms”) are an agreement between [AVAPTI LEGAL ENTITY AND ADDRESS] (“Avapti”, “we”, “us”, or “our”) and the organisation accepting these Terms (“Customer”). They also apply to each person the Customer authorises to use ColleagueOne (“User”). “Service” means ColleagueOne and related websites, software, documentation, and support that we make available.

If you accept these Terms for an organisation, you confirm that you have authority to bind it. If a signed order form, beta agreement, data processing addendum, or other written agreement conflicts with these Terms, that agreement controls for the conflict.

2. Invite-only private beta

ColleagueOne is currently an invite-only beta. Access is discretionary, capacity may be limited, and no public pricing is offered yet. Beta features may be incomplete, contain errors, change materially, or be suspended. We may set usage limits, require feedback, or end beta access on reasonable notice where practicable.

Customer must evaluate whether the Service is suitable for its intended use and maintain appropriate human review, backups, and alternative procedures. The Service must not be treated as the sole system for safety-critical, emergency, or legally mandated decision-making.

3. Accounts and authorised users

• Customer is responsible for Users, workspace settings, roles, connections, and activity under its accounts.
• Account information must be accurate and access credentials must not be shared between individuals.
• Customer must promptly remove access for Users who are no longer authorised.
• Users must comply with these Terms, the Acceptable Use Policy, and Customer policies.
• Customer must promptly notify us if it suspects unauthorised access or a security incident involving the Service.

We may suspend an account or specific functionality where reasonably necessary to address a security risk, unlawful activity, material breach, harm to another person, or risk to the Service. Where appropriate, we will give notice and an opportunity to cure.

4. Using AI colleagues responsibly

ColleagueOne lets Users configure AI colleagues and teams to perform work in isolated cloud computers, including research, browsing, document and spreadsheet creation, and scheduled automations. Customer decides what goals, tools, models, schedules, files, plugins, skills, and connections to authorise.

Customer is responsible for:

• providing lawful instructions and having all rights and permissions needed for Customer Content;
• configuring roles, approvals, budgets, data labels, DLP policies, and connections appropriately;
• reviewing proposed colleague configurations, requests in “Needs You”, results, memory, and external actions;
• independently checking Output before relying on it or using it to make decisions;
• complying with laws, professional obligations, and third-party terms that apply to its use; and
• not using the Service for a prohibited purpose described in the Acceptable Use Policy.

Approvals, sandboxing, audit logs, and other controls reduce risk but do not replace Customer judgment or guarantee that an action or Output is accurate, lawful, or appropriate.

5. Customer Content, Output, and feedback

“Customer Content” means information submitted to, stored in, or connected to the Service by or for Customer. “Output” means material generated by the Service in response to Customer Content or instructions. As between the parties, Customer retains its rights in Customer Content. Subject to applicable law and third-party rights, Avapti assigns to Customer any rights Avapti may have in Output created for Customer.

Customer grants Avapti a limited right to host, copy, transmit, process, and display Customer Content and Output only as needed to provide, secure, support, and comply with law in relation to the Service. Model providers and connected vendors may process relevant content as described in thePrivacy Policy and applicable Customer agreement.

AI Output may be inaccurate, incomplete, offensive, non-unique, or similar to content produced for others. Customer must not represent unreviewed Output as fact or professional advice. Customer is responsible for deciding whether and how to use it.

If Customer voluntarily provides feedback, Avapti may use it without restriction or payment, provided we do not publicly identify Customer as its source without permission.

6. Third-party services and models

The Service may interoperate with Google sign-in, OpenRouter, model providers such as OpenAI and Anthropic, and connections enabled by Customer. Third-party services are governed by their own terms. Customer authorises Avapti to transmit information to them when needed to provide the selected functionality.

We are not responsible for third-party services, their availability, or changes they make. We may replace, remove, or add providers where reasonably required to operate the Service, subject to contractual notice obligations.

7. Confidentiality and data protection

Each party must protect the other party’s non-public information using reasonable care and use it only to perform or exercise rights under the agreement. Confidential information does not include information that is public through no breach, already lawfully known, independently developed, or rightfully obtained from another source. Legally compelled disclosure is permitted after notice where lawful.

Each party will comply with data-protection laws applicable to its role. Where Avapti processes personal data for Customer, the parties will enter into an appropriate data processing addendum if required.

8. Service ownership

Avapti and its licensors own the Service, software, documentation, design, and related intellectual property, excluding Customer Content and Customer’s rights in Output. We grant Customer a limited, non-exclusive, non-transferable, revocable right to use the Service during the applicable access period for its internal business purposes, subject to these Terms.

Customer must not reverse engineer the Service except where law prohibits that restriction, bypass usage or security limits, remove proprietary notices, resell access without written permission, or use the Service to build or train a competing product using non-public aspects of the Service.

9. Fees and future plans

There is no public pricing during the private beta. Any beta fees, usage limits, credits, or payment terms will be stated in a written order form or beta agreement. We will not begin charging a Customer under a future plan without its agreement to the applicable commercial terms.

10. Term, suspension, and termination

These Terms continue while Customer has access to the Service. Either party may end beta access as stated in the applicable beta agreement or, if none, by written notice. We may terminate for a material breach that is not cured within a reasonable period after notice, or immediately if cure is not possible or law requires it.

On termination, Customer must stop using the Service. Customer should export content it needs before access ends. We will handle remaining data in accordance with the agreement and Privacy Policy. Provisions that by their nature should survive—including confidentiality, ownership, disclaimers, liability, and dispute terms—will survive.

11. Disclaimers

To the maximum extent permitted by law, the private beta is provided “as is” and “as available”. Avapti disclaims implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and any warranty that the Service or Output will be uninterrupted, error-free, accurate, secure, or suitable for Customer’s intended use. Nothing in these Terms excludes a warranty that cannot lawfully be excluded.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profits, revenue, goodwill, or data, arising from these Terms, even if advised of the possibility.

Each party’s aggregate liability arising from these Terms will not exceed [LIABILITY CAP]. The exclusions and cap do not apply to liability that cannot lawfully be limited or excluded. The final agreement should specify any separate caps or exclusions for confidentiality, data protection, infringement, fraud, or wilful misconduct.

13. Indemnity

Customer will defend and indemnify Avapti against third-party claims arising from Customer Content, Customer’s unlawful or unauthorised use of the Service, or Customer’s material breach of the Acceptable Use Policy, subject to [NOTICE, CONTROL OF DEFENCE, AND SETTLEMENT TERMS]. Any Avapti indemnity, if applicable, will be stated in the signed agreement.

14. Governing law and disputes

These Terms are governed by the laws of [UAE MAINLAND / DIFC / ADGM — SELECT CONTRACTING JURISDICTION], without regard to conflict-of-law rules. The courts or arbitration forum located in [VENUE] will have exclusive jurisdiction, subject to [DISPUTE ESCALATION OR ARBITRATION PROCESS].

15. General

Neither party may assign the agreement without the other’s consent, except to an affiliate or in connection with a merger, reorganisation, or sale of substantially all relevant assets, provided the assignee assumes the obligations. Neither party is liable for delay caused by events beyond its reasonable control.

Notices must be sent as specified in the applicable order form or agreement; legal notices to Avapti may be sent to hello@avapti.com until a legal-notice address is inserted. If part of these Terms is unenforceable, the remainder stays in effect. Failure to enforce a term is not a waiver. These Terms and incorporated documents are the entire agreement for their subject matter.